SHAPE takes the utmost care to process donations as per the instructions given by our donors (or other payers), online and offline. However, in case of an unlikely event of an erroneous donation or, if the donor would like to cancel their donation, SHAPE will respond to the donor (or other payers) within 10 working days of receiving a valid request for a refund from the donor (or other payers). The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor (or other payers) will have to send SHAPE a written request for a refund within a week of making the donation (or other payment) to SHAPE’s official address or email firstname.lastname@example.org along with payment receipt and person details necessary for initiating the refund.
We may disclose information as required by law, when needed to protect our rights, privacy, safety, property, donors or users and as and when necessary to enforce our terms of services.
In case of any other query, doubt, or clarification, you may reach us at email@example.com or call us at +917708554840.