SHAPE takes the utmost care to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation or, if the donor would like to cancel their donation, SHAPE will respond to the donor within 10 working days of receiving a valid request for a refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send SHAPE a written request for a refund within a week of making the donation to SHAPE’s official address or email email@example.com along with payment receipt and person details necessary for initiating the refund.
We may disclose information as required by law, when needed to protect our rights, privacy, safety, property, donors or users and as and when necessary to enforce our terms of services.
In case of any other query, doubt, or clarification, you may reach us at firstname.lastname@example.org or call us at +917708554840.